413 W. Clinton St.
Ithaca, New York 14850
Home/Cell: (607) 227-0276
Email: sean@keesler.org
Experience
Modern Campus - Implementation Consultant - Aug 2023 - Present
Provided JIT training and support for college administrative staff during implementation phase of statewide Student Information System system rollout.
Requirements analysis of system integration needs for system automation.
Provided data governance advice to state system office to ensure the success of multi-school data analyitcs efforts.
TRC Healthcare - Business Analyst - Product Management Team - Dec 2022 - Jun 2023
Gathered essential business requirements and user stories to enable smooth product migration and ensure uninterrupted business operations following acquisitions.
Collected business requirements for an enterprise CMS for a growing publishing workforce to streamline editorial workflows and enable future product development.
Performed competitive analysis of mobile application use in the industry.
Conducted analysis of internal customer data to identify opportunities for customer retention.
Leveraged public hospital and pharmacy data to uncover new channels and customer segments for existing product lines.
Collaborated closely with internal teams and vendors to migrate marketing analytics to GA4.
eCornell – Technical Lead - Project Manager - Business Analyst – Feb 2011 – Dec 2022
Provide technical and operational support for current systems that support thousands of sales and 5-10k active students per week (5-10x increase in volume over five years) by three modalities (certificate-based, instructor-led two-week courses, On-demand modules, and webinar broadcast).
Support retail/B2C channel and B2B clients' custom integrations with client HRMS and LMS systems.
Triage of incoming issues and requests from sales, marketing, and operations groups, including customization of CRM, marketing automation, and student information and learning management systems.
Hold three operational meetings per week (scrum meetings with the development and QA team, stakeholder backlog meeting to identify/discuss business priorities, and a prioritization meeting with the product management team to prioritize the backlog).
Solicited RFPs from vendors to replace homegrown software with COTS solutions (SIS, LMS, BI, and Marketing Automation).
Identified development projects likely to provide a competitive advantage and recommended alternatives for projects with negative ROI.
Improved vendor platform features by prioritizing change requests and internal development efforts.
Collected requirements for systems integrations and feature improvements as a liaison to business stakeholders and the product management team.
Facilitated planning of technical roadmap and scrum master for agile software development projects and sprint planning.
Provided operational support for sales, marketing, and operations groups, including customized CRM, marketing automation, and student information systems.
Improved system integrations, data collection, and analyses to improve system performance and conversions.
Performed ad hoc reporting and analysis to troubleshoot existing systems and provide insights.
Managed system implementations to save costs and improve organizational capabilities.
Formed consulting group to deliver support services for open source software.
Managed multiple simultaneous projects with multiple vendors.
Successful implementations of open source systems at several colleges and K12 systems.
Independent Consultant – May 2008 – 2016
Delivered technical and functional training on many aspects of the Open Source Portfolio software.
Provided portfolio design and technical services to companies and higher education institutions
Developed and wrote technical documentation.
Syracuse University: The Living SchoolBook and School of Education - Project
Manager/Instructional Technology Analyst - 2000 - May 2008
Coordinated development/support activities to support technology integration in the class.
Maintained and administered learning management and portfolio system.
Coordinated development, maintenance, and support of web applications.
Turning Stone Casino Resort - MIS Technician - 1998 - 2000
Provided end users with just-in-time support on 24-hour help desk staff.
Configured and maintained network equipment for gaming systems.
USS Kentucky Ballistic Missile Submarine - Nuclear Reactor Operator and Maintenance Supervisor - 1991 - 1993
Operated and maintained the nuclear power plant on a submarine as a commissioning crew member during a 6-year enlistment in the US Navy.
Education
Syracuse University - Master of Science - May 2008 - Information Management
State University of New York - College of Environmental Science and Forestry - Bachelor of Science - May 2000 - Forest Biology with a concentration in Aquatic Sciences
United States Electronics Maintenance Supervisor School - Maintenance Supervisor - Summer 1992 - King's Bay Georgia Submarine Maintenance Facility
United States Naval Nuclear Power School - Electronics Technician and Nuclear Reactor Operator Training - 1989 - Orlando, Florida & Saratoga Springs, NY
Skills
CRM and Marketing Automation - Salesforce, Marketo, Pardot
Learning & Curriculum Management: Canvas LMS, Destiny One SIS, Sakai, Open Source Portfolio
Data analysis: DataGrip, Tableau, R Studio, Python, Birst, Excel, XML, XSD, XSL, SQL
Project and issue management: Jira, Confluence, Microsoft Project
UX Design: Balsamiq, Omnigraffle, Visio
Source code control: Subversion, Git
Server Applications: MSSQL, MySQL, and PostgreSQL database servers, Apache and Tomcat web servers
Scripting languages: Python, Perl, PHP, bash
Operating Systems: Windows, Apple OS X, Linux, Various BSDs